Effective Date: May 21, 2026
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At Fred's Shoe Repair (fredsshoerepair.com), we understand how important it is to get your footwear back in your hands quickly and safely. This policy outlines how we handle shipping for shoes sent to us for repair and for any products purchased through our website.
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You are welcome to ship your shoes to us for repair from anywhere in the United States. We recommend the following when sending footwear:
- Package shoes securely to prevent damage during transit.
- Use a carrier that provides tracking (UPS, FedEx, or USPS).
- Include your name, return address, phone number, and a brief description of the repair needed.
- Consider purchasing shipping insurance for valuable footwear.
We are not responsible for items lost or damaged in transit to us. Please retain your tracking number.
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3. RETURN SHIPPING AFTER REPAIR
Once your repair is complete, we will contact you and ship your shoes back promptly. Return shipping charges are applied at store checkout unless otherwise agreed upon.
Service Estimated Transit Cost
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USPS 1-5 days (may vary) $15.00
UPS 1-5 days (may vary) $20.00
FedEx 1-5 days (may vary) $20.00
Transit times are estimates and may vary depending on your location and carrier conditions.
Shipping costs are subject to change. Exact rates will be confirmed when your repair is complete.
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Repair turnaround time varies depending on the type of work required. After we receive your shoes, we will provide an estimated completion date. Most repairs are completed within 2-4 weeks depending on the repair needed. Rush service may be available — contact us to inquire.
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5. ORDER SHIPPING (PRODUCTS)
For product orders placed on our website (shoe care supplies, laces, etc.), orders are processed within 1-2 business days. We ship within the contiguous United States only.
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Once your repaired shoes or product order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update with the carrier.
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7. LOST OR DAMAGED SHIPMENTS
If your package is lost or arrives damaged, please contact us immediately at info@fredsshoerepair.com. We will work with you and the carrier to resolve the issue. We strongly encourage purchasing shipping insurance for high-value items.
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Questions about shipping? We're happy to help.
Website: fredsshoerepair.com
Email: info@fredsshoerepair.com
Hours: Monday-Friday 8am-5:30pm · Saturday 8am-2pm CST
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